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KMID : 0362520130150020101
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Journal of The Korean Academy of Dental Hygiene
2013 Volume.15 No. 2 p.101 ~ p.114
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A Study on the Satisfaction Level of Some Adult Patients with Dental Services
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Park In-Suk
Kim Su-Jin
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Abstract
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The purpose of this study was to examine the satisfaction level of adult patients with dental services provided by dental clinics in some regions in an effort to provide information on the improvement of dental environments and services. This is a field suryey involved 350adult patients treted in dental outpatient clinics in Jeon-Ra-Nam-Do between March 2012 and June 2012. 1. As for the characteristics of hospital use involving motivation of using particular dental institutions, the largest group(37.2%) decided to do that on their own. The most common type of treatment that they received was periodontal treatment(30.8%). 2. Regarding the level of dental service satisfaction, they gave the highest marks of 40.4 to the item "dental hygienists look neat and clean." They gave 3.72 to the item about general satisfaction with dentists, and there were significant differences according to marital status, academic background and occupation. They gave 3.72 to the item as to general satisfaction with dental hygienists, and the female patients gave significantly higher marks to that than the male patients. 3. Concerning general satisfaction with internal environments, they gave 3.86, and there were significant differences according to occupation only. In terms of general satisfaction with treatment process, they gave 3.72, and there were significant differences according to age and occupation. The patients who were in their 30s and who had the unspecified occupations were most satisfied(4.00). 4. As to general satisfaction with dental expenses, they gave 3.47, and there were significant differences according to age, academic background, occupation and income. The respondents who were aged between 30 and 40, who received college or higher education, who were government employees and who earned an income of three million won or more expressed the highest satisfaction. The findings of the study show that there were differences among dental patients in satisfaction level according to their general characteristics. Dental hospitals and clinics must try to improve their dental services in consideration of the differences of patients caused by their own characteristics.
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KEYWORD
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Dental Medical Services, Patient Satisfaction
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